Privacy

This notice explains how we use personal information. The controller is Denis Bolster trading as Guardable.

What we collect

• your name
• your email address
• a telephone number, if you choose to give us one
• the installation/property address
• your preferred appointment information
• information you give us when booking, including confirmation of installation prerequisites such as working home Wi-Fi and a compatible smartphone
• property photographs you send us
• messages and correspondence with us
• your installation history
• warranty and support information
• payment and receipt records
• website and device information, where applicable
• live-chat messages, where live chat is enabled

We do not store full payment card details. Where a card payment is taken, it is handled by a payment provider.

Why we use it

• responding to enquiries
• assessing whether an installation is suitable
• arranging installations
• providing the service you have asked for
• taking payment and providing receipts
• providing warranty and support
• keeping business and accounting records
• preventing abuse and security problems
• improving the website, where lawful analytics are enabled

Our lawful bases

Depending on the situation, we rely on: taking steps at your request before entering a contract; performing our contract with you; complying with legal obligations; our legitimate interests in running and protecting the business; and your consent where consent is specifically required, such as for non-essential cookies.

Who we share it with

We do not sell your information. We use service providers in categories such as website hosting, email, booking/calendar scheduling, payment processing, live chat (where enabled) and analytics (where enabled). They may only process your information on our instructions.

How long we keep it

• unsuccessful or general enquiries: normally up to 12 months
• ordinary chat and support correspondence: normally up to 12 months, unless linked to an installation or a dispute
• property photographs: deleted when no longer reasonably needed, normally within 90 days after completion, unless needed for a warranty issue, dispute or legal reason
• customer, installation, transaction and accounting records: kept only as long as reasonably necessary for contractual, accounting, tax, warranty, claims and legal obligations, which may be several years

Cookies and website tracking

Cookies and similar technology needed to run the website work by default. Non-essential cookies and scripts, including advertising measurement and any chat tool that sets non-essential cookies, only load if you accept optional cookies. You can change your choice at any time using the cookie banner controls, and declining does not affect booking an installation.

Your rights

Depending on the circumstances, you may ask us for access to your information, or to correct, delete, restrict or transfer it, object to certain uses, or withdraw consent you have given. Email hello@guardable.co and we will deal with it.

Complaints

If you believe we have mishandled your information, please tell us first so we can put it right. You can also complain to the UK Information Commissioner’s Office.