Terms

These terms apply when Denis Bolster trading as Guardable supplies and installs a Guardable home security package for a consumer.

About Guardable

Guardable is a trading name of Denis Bolster, sole trader.

Correspondence address: Jactin House, 24 Hood Street, Manchester, England, M4 6WX. This is a correspondence address only, not a customer-facing location.

Email: hello@guardable.co

Booking an installation

Choosing an available installation slot through the website reserves that appointment time for you. No payment is taken when you book.

Bookings are subject to equipment availability and the property being reasonably suitable for the installation.

We may ask for property information or photographs before the visit. If equipment availability, access, Wi-Fi conditions, mounting suitability or another practical issue means we cannot carry out the installation as booked, we will contact you as soon as reasonably possible to discuss another arrangement.

If additional equipment or non-standard work is required, we will explain the additional cost before carrying out that work.

Packages

Guardable offers the following supplied and installed packages:

• Smart Doorbell Essential — £99
• Smart Doorbell Plus — £159
• Home Camera System — £289
• Whole Home Camera System — £399

The equipment, installation and setup included are those shown for the package selected when booking.

The equipment supplied may be updated where a product becomes unavailable, but we will not substitute materially different equipment without discussing it with you first.

Standard installation

A standard installation is installation that can safely be completed using normal installation tools and ordinary ladder access, onto suitable standard mounting surfaces, without specialist access equipment, significant building work, electrical alterations or network cabling.

Suitable installation depends on the individual property.

If additional work, unusual access or extra equipment is required, we will explain this and agree any additional price with you before carrying out the work.

Property suitability and customer responsibilities

Wireless camera equipment depends on suitable network/Wi-Fi conditions.

The customer is responsible for providing:

• working home broadband/Wi-Fi
• a compatible iPhone or Android smartphone for the Tapo app
• suitable power and network access for the indoor hub
• safe and reasonable access to installation areas
• any required property-owner or landlord permission

Guardable will assess the relevant wireless signal strength during the installation. Where a straightforward Wi-Fi extender is required and suitable for the supplied camera system, Guardable may provide and configure one without an additional charge. We do not guarantee that all broadband or network problems can be resolved; where a property needs more substantial network work, we will explain the options before continuing.

If you rent or do not own the property, you are responsible for obtaining any landlord or property-owner permission required for drilling or mounting equipment.

We may refuse or change an installation position where we reasonably believe the proposed location is unsafe, unsuitable or likely to cause poor equipment performance.

Camera positioning

We aim to position equipment sensibly for useful coverage while avoiding unnecessary overlooking of neighbouring property or public areas where reasonably practical.

The customer remains responsible for how they use their home security cameras and recordings after installation.

Solar and battery performance

Battery life and solar charging performance vary according to factors including camera activity, settings, Wi-Fi conditions, weather, shade, positioning and time of year.

Manufacturer battery ratings, such as up to 180 days on a full charge, are stated under test conditions and are not a guaranteed duration in use. The solar panels top the batteries up whenever conditions allow. We do not guarantee a fixed battery duration.

Recording

Battery-powered cameras are designed primarily to record detected events rather than continuous 24-hour footage. Packages that include camera systems also include 128GB local recording storage.

Optional third-party/Tapo cloud services are not included unless expressly agreed.

Price

Package prices are £99 for Smart Doorbell Essential, £159 for Smart Doorbell Plus, £289 for the Home Camera System and £399 for the Whole Home Camera System, including standard installation.

No payment is taken through the website.

Any extra camera, non-standard work or additional cost must be explained and agreed before that additional work is carried out.

Payment

Payment is due when the installation has been completed.

We accept cash and card/contactless payments, and we will provide appropriate proof of payment / receipt documentation.

Changing or cancelling an appointment

If you need to change or cancel an appointment, contact us as soon as possible at hello@guardable.co.

Nothing in these terms limits any cancellation right or other statutory consumer right that applies to your contract. Where consumer law gives you a cooling-off or cancellation right, we will honour that right. If you ask us to start work during a statutory cancellation period, additional legal requirements may apply before we begin that work.

Equipment warranty

The equipment supplied is covered by its applicable manufacturer warranty subject to the manufacturer’s terms, and we will identify the equipment supplied as part of your installation.

Manufacturer warranty terms do not replace or limit your statutory rights against Guardable as the retailer/service provider.

12-month workmanship guarantee

Guardable provides a 12-month workmanship guarantee from the installation date. If a fault is caused by our installation workmanship, we will return and remedy the installation issue without an additional labour charge.

The workmanship guarantee does not cover:

• equipment manufacturing faults
• accidental or deliberate damage
• misuse
• customer or third-party alterations
• structural movement or defects in the property
• broadband, router or Wi-Fi problems
• normal battery performance
• reduced solar charging caused by weather, shade or seasonal conditions
• events outside our reasonable control

This guarantee is additional to and does not limit your statutory consumer rights.

Faulty equipment and services

Nothing in these terms excludes rights that cannot legally be excluded.

Goods must meet applicable consumer-law standards and installation services will be carried out with reasonable care and skill. Contact hello@guardable.co if you believe there is a problem.

Limitations

Guardable supplies a home video security system. It is not a professionally monitored alarm service and we do not guarantee that the equipment will prevent crime, trespass, theft or loss.

Privacy

Our Privacy Notice explains how we use personal information.

Contact

Cancellation notification

If you have a legal right to cancel and wish to do so, you can email hello@guardable.co and clearly tell us that you wish to cancel. You may include:

• your name
• property address
• installation/order details
• date of your request
• a clear statement that you wish to cancel